For almost two month we have a problem with our order.
We received wrong size. I contacted company for advise, and they told me that I can exchange for my own pay shipping expenses. Which I said ok, but please be sure that I am NOT returning ITEM, I am just exchanging a size. Please be sure that you keep size that I need on hold; if the size I need will gone, I need my original order back to me. I am not returning.
After two weeks, no email, no confirmation no item. After almost two weeks I finally received email, that my item was excanged for size S, here is the FedEx tracking number. After me check with FedEx, they confirmed that I will get my order in one day.
But, next day I am receiving the email that I must desregret all previous emails and that my order been sold already to someone else. So, my order that I paid in September, got wrong size and send for my own money to exchange, and mentioned even in writing that please be sure to send me back my size, in case other would sold out; I AM NOT RETURNING, JUST EXCHANGING....My item was sold ..So, they oversold items to the customers without the ability to provide merchandise.
It means they have no control for their sale. They took your money without ability to provide you what you pay for. And no one even contact me, untill I start call them, text them, send them touns of emails.
So, disapointed and so upset. And the worse part it was a order for the person with disability, kid who so sensitive and have so much to go through. But, every day since September 27 was going to the mail box to check the item , if delivered or not. But, they simply don care. They just sold the ITEM, that belong to you. And how many of customers they have, that just simply paid for the same things? So so disapointed!!!!!!