Because the holiday season is quite busy for us, customer service works tirelessly to answer all requests as soon as possible. When emailing customer service, we ask that you please be patient. We try to answer all email messages within 48 business hours. Thank you for your understanding and thank you for shopping with TvStoreOnline.com

Shipping Address

Please verify your shipping address at the time of purchase. If the wrong address is entered at checkout, TvStoreOnline.com will do everything we can to fix this mistake up until the time the order is fulfilled. After the order is fulfilled, we have limited options to remedy this error.

Shipping

  • We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
  • Items shown on the product pages will ship within 24-48 hours, unless special shipping is requested.
  • All Orders will be shipped by U.S. Postal Service Priority Mail or FedEx
  • *All prices on this page are calculated with USD

United States Domestic Shipping

Shipping Method Trackable Processing Time Transit Time Shipping Cost Requirements
Standard (Flat Rate) Leaves warehouse within 24-48 Hours 2-7 Business Days Orders Total $0.01 - $39.99 = $5.95
Orders $40+ = FREE SHIPPING
Expedited Leaves warehouse within 24 Hours 2-4 Business Days $7.95  
2-Day Leaves warehouse Same Day 2 Business Days $14.95 Order by 3pm EST
Next Day (Overnight) Leaves warehouse Same Day 1 Business Day $24.95 Order by 3pm EST

 *Weekend delivery not guaranteed for 2-Day or Overnight

Canada Shipping

Shipping Method Trackable Processing Time Transit Time Shipping Cost Requirements

Free

Leaves warehouse within 24-48 Hours 7-12 Business Days Orders $100+ = FREE SHIPPING

Standard

Leaves warehouse within 24-48 Hours 7-12 Business Days Orders Total $0.01 - $39.00 = $9.95
Orders Total $39.01 - $80.00 = $15.95
Orders Total $80.01 - $150.00 = $24.95
 
Express Leaves warehouse within 24 Hours 2-4 Business Days Orders Total $0.01 - $80.00 = $29.95
Orders Total $80.01 - $150.00 = $39.95
Orders Total $150.01 - $1,400.00 = $59.95
 

 

International Shipping

Shipping Method Trackable* Processing Time Transit Time Shipping Cost Requirements
Standard
*To Most Countries
Leaves warehouse within 24-48 Hours 7-12 Business Days Orders Total $0.01 - $20.00 = $9.95
Orders Total $20.01 - $60.00 = $14.95
Orders Total $60.01 - $150.00 = $24.95
Orders Total $150.01 - $1,400 = $39.95
 
Express Leaves warehouse within 24 Hours 2-4 Business Days Orders Total $0.01 - $50.00 = $29.95
Orders Total $50.01 - $150.00 = $49.95
Orders Total $150.01 - $1,200.00 = $64.95
Orders Total $1,200.01 - $2,250 = $79.95
 

*Partial Origin Country Tracking and Destination Country Tracking

*Some recipients may be liable for local tax and duties on international orders, please check with your host nation. 

Returns & Exchanges Instructions

We want your shopping experience at TVStoreOnline.com to be top notch! We pride ourselves on customer service and satisfaction. We hope you love each item you receive; if not, we’re here to help. Check out our simple returns below. If you have any questions, please call us toll free at: 866-823-8537 or email us: support@tvstoreonline.com

Chargebacks:  If you have an issue with your order and/or order delivery, please contact us for resolution before filing a chargeback with your financial institution.  We appreciate the opportunity to resolve your concerns prior. We take pride in the quality and satisfaction of your order. If you do file a chargeback and it is resolved in our favor, you will be charged a $15 processing fee along with order total by Shopify (a Shopify regulation). Please call us at 1-248-888-7510 or email us at support@tvstoreonline.com. Thank you!

IF YOUR ORDER ARRIVES DAMAGED OR YOU BELIEVE IT TO BE DEFECTIVE

Please save the original packaging and damaged goods and contact us at 1-248-888-7510 or you can email us at support@tvstoreonline.com.

We accept returns* postmarked within 30 days from the date your package is delivered to you, from us.

  • Returns must be received unworn, unwashed, not dried in the dryer and in new condition. 
  • Briefs and Underwear items may not be returned or exchanged.
  • Items returned with makeup, deodorant, perfume, or similar product stains will be shipped back to you and are subject to additional shipping costs.
  • Items that smell strongly of smoke, are covered in pet/human hair or have the size/tag cut or torn out are not returnable under any circumstance.

Refunds are issued to the original form of payment within 7 to 14 business days of receiving your return. The buyer is responsible for ALL shipping & handling fees for items returned to us. We do not refund shipping fees.

To return an item(s) follow these steps:

  1. Print and fill out the return portion of the sheet. Your order ID number is required for processing your exchange/refund.
  2. Items should be folded and packaged in a manner that protects them. We reserve the right to assess any damage incurred during return shipment and to refuse such items if necessary. Please do not use staples to close the return package.
  3. Mail the merchandise back to us using the shipping method of your choice. If you are requesting an exchange, TVStoreOnline.com will ship the exchanged item(s) free of charge to the original shipping address using our standard method of shipping. Fill out the exchange portion for an exchange, as well.
  4. Our return address is:
    TVStoreOnline.com
    ATTN: RETURNS
    3160 Ridgeway Ct.
    Commerce Twp, MI 48390

*If an item is returned for a refund, only the cost of the merchandise will be refunded.

Facebook and Instagram Orders

All online orders from Facebook and Instagram are obligated to follow the returns and exchanges policies set forth on this page. The buyer is responsible for all associated shipping charges unless notified otherwise by TVStoreOnline.com. Only the cost of the merchandise is refunded.

 

NOTE: Orders that are refused will be charged the original shipping