We want you to be happy with your purchase! If you need to return or exchange an item, please review our return policy below for eligibility requirements and instructions on how to get started.

Return Eligibility

You have 45 days from the date your order is received to initiate a return for an exchange or refund. To be eligible, items must be returned in new, unused condition and in their original packaging.

How to Initiate a Return

To initiate a return, you will need your order number and ZIP code. You can start your return using either of the following options:

• Visit our Returns Portal: https://tvso.happyreturns.com/
• Click the Returns Portal link located at the bottom of our website under Company Policies.

Once your return for an exchange or refund has been initiated, a return shipping label will be generated for you to use to send your item(s) back to us.

Once your return is received and processed by our team, your exchange item will be shipped out or your refund will be issued promptly.

A $6 processing fee applies to all domestic returns for refund.

If your order was received more than 45 days ago, please contact our customer service team at support@tvstoreonline.com for further assistance.

International Returns

Unfortunately, we are unable to provide return shipping labels for international orders. Customers returning items from outside the United States are responsible for obtaining their own return shipping label and covering any associated return shipping costs.

Non-Returnable Items and Exceptions

Certain items are not eligible for return, including but not limited to:

• Perishable goods: Items such as food, flowers, and plants.
• Custom or personalized products: Special orders and items made or customized specifically for you.
• Personal care goods: Items such as beauty products.
• Hazardous materials: Hazardous substances, flammable liquids, and gases.

If you have questions about whether a specific item is eligible for return, please contact our customer service team at support@tvstoreonline.com.

European Union: 14-Day Cooling-Off Period

Notwithstanding our standard 45-day return policy, if your order is being shipped into the European Union, you have the right to cancel or return your order within 14 days of receiving your merchandise, for any reason and without providing justification.

To exercise this right, items must be returned in the same condition in which they were received, unworn or unused, with tags attached, where applicable, and in their original packaging. You must also provide your receipt or other proof of purchase.

For international returns, including returns from the European Union, customers are responsible for obtaining their own return shipping label and covering any associated return shipping costs, subject to applicable consumer protection laws.

Please send returns to the following address:

COSTUME AGENT-RETURNS
3160 Ridgeway Ct
Commerce Twp, MI 48390
United States

We highly recommend you retain the tracking information for your return shipment.