FAQs

Items shown on the product pages will ship within 24-48 hours, unless special shipping is requested.

Some items are not returnable or exchangeable. These items can include: Customized items, underwear, bikini's and swimwear, wigs, gaiters, facemasks, temporary tattoo's, bandanas and vampire fangs. If you have any questions about the return policy of an item, please contact customer service before you purchase.

We want your shopping experience at TVStoreOnline.com to be top notch! We pride ourselves on customer service and satisfaction. We hope you love each item you receive; if not, we’re here to help. Check out our simple returns below. If you have any questions, please call us toll free at: 866-823-8537 or email us: support@tvstoreonline.com

RETURNS & EXCHANGE STEPS

To return an item(s) follow these steps:

1. Go to the link on the homepage: RETURNS
2. Enter your order number (i.e. TVS-xxxxxxx. All letters and numbers) and zip code
3. Choose your item(s)
4. Choose if you want refund, exchange or store credit
5. Choose your return method

*Some items will require you to contact customer support:

Call 1-248-888-7510 or you can email us at support@tvstoreonline.com.